SHIPPING

WE OFFER FREE SHIPPING ON ALL ORDERS OVER $150.00 WITHIN AUSTRALIA AND ALL INTERNATIONAL ORDERS OVER $300.00

 AUSTRALIA

All Australian orders are aimed to be shipped out that day if placed before 3.00PM (AEST) via Australia Post with tracking.

We offer a variety of shipping options.

Express delivery time can take between 1-3 business days with provided tracking number depending on your location. If you live outside all major cities it could take up to 5 days.

Please note we do not ship to PO boxes.

INTERNATIONAL

New Zealand orders are sent via Australia Post. These will take 5-7 business days. The rest of the world is sent via DHL this takes 3-4 business days.

Please allow 24 hours for processing orders and to receive tracking number/Confirmation of order shipment.

We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising your order.

All our packages require a signature on delivery.

**Due to customs regulations we are unable to ship to Russia, Ukraine and Egypt**

TRACKING

We will email you a tracking number within one business day after your order is dispatched. Watch out for this email so you can track the progress of your order.

DELAYS OR LOST

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We can not be held responsible for damaged, lost or stolen packages. However please email us straight away at info@zaziswim.com so we can help you in any way.

CUSTOMS IMPORT DUTY & TAXES

PLEASE BE AWARE THAT ZAZI SWIM IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.

OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.

ZAZISWIM IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable.

Thank you x