Frequently Asked Questions

What payment methods do you accept?

We accept Visa, MasterCard and Amex. We also accept Paypal and Shop Pay. Apple Pay is available for customers completing their purchase via compatible Apple devices. Google Pay is also available for customers with registered accounts

Can I cancel my order?

Orders can be cancelled if the order has not been processed. Cancelled orders can only be issued with a store credit. If you only want to cancel one item from your order then you can have the rest shipped and a store credit will be given for the cost of the cancelled item.

Can I make a change to my order?

Please email info@zaziswim.com as soon as possible. If your order has been packed for shipping then we cannot make changes.

I forgot to add my discount code. Can I add it in after?

Once an order has been made we cannot add/amend the order or make partial refunds due to a discount code. You can always use the discount next time.

What size should I order?

Finding the right size can sometimes be difficult, we are here to help. Contact us via the online chat or email info@zaziswim.com and we help you find the best size. On each product page you can find a sizing chart with measurements and garment fit notes in the description.

Where do you ship?

We offer global shipping to all destinations from our Australian warehouse. Please see our shipping page for more information.

What is our return policy?

We understand that sometimes things don't work out. We accept all returns for a credit note only if returned within our 14 day policy. Please see more information on our returns page.